• We pick the phone.
  When you have the problem we help you.
• 60 minutes prompt response.
  During our working hours, you never wait for a reply more than 60 minutes
• We don’t forget you after sell.
  We love to host you again and again, so we never ignore your problems.
• We help you save more.
  By giving you timely updates of upcoming discounts/offers schemes
• Order size don’t reflect product quality.
  Either you are buy 1 item or 1000 items, we deliver premium quality products only.
• We commit, only what we could deliver..
• We help you researching.
  If you are not here to buy right away, we help you research about prices & product info.

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• Confirm the availability of item
  Before you place order for hassle free shopping.
• Order processing time = 15 days
  We generally don’t wait for 15th day to dispatch your order and always try to prepare your order as fast as possible, but we can’t guarantee so.
• Delivery to your doorstep = 5-7 days
  Our past record shows most of our orders get delivered within 3-4 days only worldwide, but we can't guarantee so.
• Shipping Cost Additional*
  Until otherwise we run any free shipping or discounted shipping promotion.
• Your Govt. may charge you Import Duty/Custom Charges in your country*
  This is something out of our hands. Many countries apply import duty/custom charges according to their law. Charges may vary country wise.

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Return will be applicable only on the following

• I have received a damaged item
• You have delivered me wrong item
• And I am reporting problem within 24 hours of delivery receipt.
  Important: if you can’t report within 24 hours of delivery receipt, we can’t return/replace/refund in any circumstances. Please mind it 24 hours only.

Return will be not applicable on the following

• I was expecting something better
  Solution = Please learn more and more about the product and its features. Talk to LiveChat Support Executive to collect more and more details and satisfy yourself before you place order.
• I don’t like the item anymore
  Solution = Please make sure you really love to order the item you are going to order.
• Colors are not exactly as shown in the picture
  Solution = expect some color variations in the photograph and the original item. Your computer monitor’s color contrast settings may give you a different vision of the item’s color then it is. Sometime digital photography also may cause of minor color variation.
• Fitting is not perfect (in case of apparel*)
  Solution = submit the measurement details to us very carefully. Don’t measure your body yourself. Hire a local tailor and ask him to measure you so that you won’t stuck in such situations. Another less-recommended solution is you buy only cloth from us and ask your local tailor to stitch.
• Why should I pay the custom charges additionally When I have already paid you for shipping. I don’t need your product. Take it back & refund me.
  (Solution = custom charges are applicable by the Govt. Rule & Guidelines of your own country. And they don’t listen us when we ask them that our customer don’t love it. They declared: “Rules are rules”.

Refund
Refund will be applicable only on the following cases

• Unavailability of any item in stock
  Solution = You can buy a different item for the paid money, but if you don’t want, you can get your money back. Simple...
• On return, if client don’t want a replacement or any other item
  Solution = You can keep your current order in advance booking status with us. And whenever the same item will be available next, we will deliver you first of all.

How much amount will be refund?

• If you accept a replacement or buy another item of same price: you won’t be charged any additional shipping cost. Shipping of new item will be free for you but you will have to bare the shipping charges of shipping damaged/wrong item from your location to our office.
• If you don’t accept replacement and want money back only : we will refund you 100% money. You will have to bare the shipping charges of shipping damaged/wrong item from your location to our office.

We are studying and learning more cases too to include here in future. So in case of any exceptional problem we will try doing our best for your best interest..